CISCO
Beginner

Cisco CCST IT Support

The Cisco Certified Support Technician (CCST) IT Support certification validates your ability to provide technical support in modern IT environments. This comprehensive entry-level certification covers hardware and software fundamentals, operating systems (Windows, macOS, Linux), troubleshooting methodologies, help desk best practices, and customer service skills. Perfect for those starting in IT support roles.

  • Beginner
  • IT Support & Fundamentals
  • 22 hours
  • 48 lessons
  • Online
IT SupportHelp DeskTroubleshootingEntry Level
38% OFF
$ 249
$ 399

What You'll Learn

Diagnose and resolve hardware issues
Support Windows, macOS, and Linux systems
Apply systematic troubleshooting methodology
Provide excellent customer service
Manage user accounts and permissions
Document and escalate issues appropriately

Skills You'll Gain

Hardware SupportOS AdministrationTroubleshootingCustomer ServiceDocumentation

Course Curriculum

5 modules • 22 hours
1

Module 1: Hardware Fundamentals

5 lessons • 5 hours
Computer Components
Peripherals and Devices
Hardware Troubleshooting
Mobile Devices
Hardware Maintenance
2

Module 2: Operating Systems

5 lessons • 6 hours
Windows Administration
macOS Basics
Linux Fundamentals
OS Installation
System Updates and Patches
3

Module 3: Software Support

5 lessons • 4 hours
Application Installation
Software Troubleshooting
Productivity Tools
Browser Support
Remote Desktop Tools
4

Module 4: User Management

5 lessons • 4 hours
Account Administration
Permissions and Access
Password Policies
Active Directory Basics
User Training
5

Module 5: Help Desk Excellence

5 lessons • 3 hours
Customer Service Skills
Ticket Management
Documentation Best Practices
Escalation Procedures
Exam Preparation

Prerequisites

  • Basic computer literacy
  • No prior IT experience required
  • Good communication skills

Your Instructor

Mr. Imran

Mr. Imran

Founder
Lead Instructor
10+ years teaching experience
4.9 instructor rating

Mr. Imran is the founder and lead instructor who teaches the program. With years of hands-on experience in IT training and mentoring, he has helped hundreds of students build strong foundations in technology and start successful careers in IT.

Career Paths

This certification can help you pursue these roles:

Help Desk Technician
IT Support Specialist
Desktop Support
Technical Support Analyst

Frequently Asked Questions

How does this compare to CompTIA A+?
Both are excellent for IT support. CCST IT Support is newer and leads into the Cisco certification path.
Is this good for help desk jobs?
Absolutely! This certification is specifically designed for help desk and IT support roles.
What comes after CCST IT Support?
You can pursue CCST Networking or CCNA, or CompTIA certifications like Network+ or Security+.
  • CCST IT Support
  • Downloadable resources
  • Lifetime access
  • Certificate of completion